Wildix

All systems are operational.

Last updated 2 weeks ago

    • Chats and Presence

      Real-time messaging and user presence status

      Operational

    • Conferences

      Audio, video, and screen-sharing meeting rooms

      Operational

    • Kite

      WebRTC communication tool for external visitors

      Operational

    • Website

      Wildix corporate websites (wildix.com, x-bees.com, x-hoppers.com)

      Operational

    • Salesforce Partner Community

      Website to manage business operations (bewildix.com)

      Operational

    • Wildix Portal

      Legacy management platform (my.wildix.com)

      Operational

    • Announcements

      Operational

    • Cloud PBXs

      Cloud based PBXs hosted by Wildix

      Operational

    • Cloud Analytics

      The data aggregation and reporting engine that provides historical statistics on call volumes, and queue performance

      Operational

    • Live view

      Real-time active calls, conferences, chats, services (queues) monitoring

      Operational

    • Revenue Intelligence

      AI-powered intelligence platform that transforms customer conversations into actionable insights

      Operational

    • DNS

      Global routing for Wildix service domains

      Operational

    • Chat AI agents

      AI Chatbots

      Operational

    • Voice AI agents

      AI Voicebots

      Operational

    • CLASSOUND

      Wildix SIP trunk service

      Operational

    • Company Data Storage

      Storage of all company data (call and conference recordings, transcriptions, chat attachments, voicemails, etc.)

      Operational

    • Authorization

      Central authentication layer, Single Sign-On (SSO), and identity management system used to access all Wildix platforms

      Operational

    • Notifications

      Push and Emails notifications

      Operational

    • Wilma

      AI-powered sales companion who enhances and automates real-time interactions across all Wildix platforms

      Operational

    • Wildix Provisioning Service

      Automatic provisioning for hardware devices

      Operational

    • PBX Upgrade Service

      Operational

    • Remote Support

      Secure access infrastructure for remote (HW/VM) PBX troubleshooting

      Operational

    • PBX Certificate Service

      SSL/TLS certificate renewal service for PBXs

      Operational

    • Speech-to-Text

      Speech-to-Text transcription service

      Operational

    • Text-to-Speech

      Text-to-Speech audio generation service

      Operational

    • Zoho Integration Service

      Middleware for Wildix-Zoho CRM synchronization

      Operational

    • Wildix Integrations Hub

      Operational

    • Wizyconf Conferences

      Video conference service

      Operational

    • Group Chats

      Multi-user chats service

      Operational

    • Screen Sharing

      Desktop screen-sharing

      Operational

    • Geolocation

      User geolocation status

      Operational

    • Legacy Kite

      WebRTC communication tool for external visitors. Service will become EOL 2026.12.31

      Operational

    • File Sharing

      Chat file sharing service

      Operational

    • URL Preview

      Chat URL preview service

      Operational

Past incidents

Scheduled maintenance on our Conference servers, start time: 05:00 UTC, 2020-04-12, expected completion time: 05:05 UTC, 2020-04-12

6 years ago 2020-04-12 09:00 UTC
Complete

Scheduled maintenance on our Conference servers, start time: 05:00 UTC, 2020-04-12, expected completion time: 05:05 UTC, 2020-04-12

Maintenance [Group chats]

6 years ago 2020-04-12 07:00 UTC
Complete

Scheduled maintenance with our group chats. Start time 6:00AM (UTC), 2020-04-12. Expected completion time: 10:00 AM (UTC), 2020-04-12.

Group chats

6 years ago 2020-04-11 05:03 UTC
Fixed
Affected Components: Group Chats

Fixed

6 years ago 2020-04-11 12:10 UTC

We have done investigation and found the root of the issue. Currently service working properly. Sorry for caused inconvenience.

Group chats are operational.

Reported

6 years ago 2020-04-11 05:03 UTC

We are investigating received reports on issues with group chats.

Phonebridge

6 years ago 2020-04-09 10:16 UTC
Fixed
Affected Components: Zoho Integration Service

Fixed

6 years ago 2020-04-09 15:19 UTC

ZOHO integration API v2 is now deprecated

Fixed

6 years ago 2020-04-09 15:14 UTC

Phonebridge (ZOHO) is operational

Reported

6 years ago 2020-04-09 10:16 UTC

Phonebridge has a major outage

Push

6 years ago 2020-04-06 14:48 UTC
Fixed

Fixed

6 years ago 2020-04-06 14:48 UTC

Push has a major outage

Push

6 years ago 2020-04-06 14:42 UTC
Fixed

Fixed

6 years ago 2020-04-06 14:50 UTC

Filxed

Fixed

6 years ago 2020-04-06 14:48 UTC

Push service is operational now.

Reported

6 years ago 2020-04-06 14:42 UTC

Push has a major outage

Ticket Request System

6 years ago 2020-04-06 05:14 UTC
Fixed
Affected Components: Salesforce Partner Community

Fixed

6 years ago 2020-04-06 05:25 UTC

The ticket system is operational.

Reported

6 years ago 2020-04-06 05:14 UTC

We are currently facing a problem related to actions related to managing tickets at Portal.

[Maintenance] Videoconference service

6 years ago 2020-04-05 06:01 UTC
Fixed
Affected Components: Wizyconf Conferences

Fixed

6 years ago 2020-04-05 07:33 UTC

Maintenance finished

Reported

6 years ago 2020-04-05 06:01 UTC

Videoconference service is under planned maintenance

Wizyconf servers

6 years ago 2020-04-05 03:00 UTC
Complete

Dear Partners,

We will be performing scheduled maintenance with our

service Wizyconf.

Start time: 05:00 AM(UTC), 2020-04-05

Expected completion time: 06:00 AM (UTC), 2020-04-05

During this time the service might be temporarily unavailable.

We are constantly working on improving the quality of our services.

Thank you for your understanding.

Text-to-Speech

6 years ago 2020-04-02 12:26 UTC
Fixed
Affected Components: Text-to-Speech

Fixed

6 years ago 2020-04-02 12:26 UTC

Text-to-Speech service is operational

Reported

6 years ago 2020-04-02 12:26 UTC

Text-to-Speech has a major outage

Push

6 years ago 2020-04-02 12:25 UTC
Fixed

Fixed

6 years ago 2020-04-06 14:48 UTC

Push has a major outage

Investigating

6 years ago 2020-04-06 14:44 UTC

Push has a major outage

Investigating

6 years ago 2020-04-06 14:42 UTC

Push has a major outage

Fixed

6 years ago 2020-04-02 12:27 UTC

Push service is operational

Reported

6 years ago 2020-04-02 12:25 UTC

Push has a major outage

DNS

6 years ago 2020-04-01 19:33 UTC
Fixed
Affected Components: DNS

Fixed

6 years ago 2020-04-01 19:36 UTC

DNS is operational

Reported

6 years ago 2020-04-01 19:33 UTC

DNS has a performance issues

Helpdesk

6 years ago 2020-04-01 08:36 UTC
Fixed
Affected Components: Salesforce Partner Community

Fixed

6 years ago 2020-04-01 08:38 UTC

Helpdesk is operational

Reported

6 years ago 2020-04-01 08:36 UTC

Helpdesk has a major outage

WMP support tickets

6 years ago 2020-04-01 07:25 UTC
Fixed
Affected Components: Salesforce Partner Community

Fixed

6 years ago 2020-04-01 08:43 UTC

Support ticket service has been restored

Reported

6 years ago 2020-04-01 07:25 UTC

We are investigating the issues with opening support tickets

Portal

6 years ago 2020-03-31 07:00 UTC
Fixed
Affected Components: Wildix Portal

Fixed

6 years ago 2020-03-31 07:01 UTC

Portal is operational

Reported

6 years ago 2020-03-31 07:00 UTC

Portal has a major outage

Wizyconf

6 years ago 2020-03-30 14:52 UTC
Fixed
Affected Components: Wizyconf Conferences

Fixed

6 years ago 2020-03-30 14:52 UTC

Wizyconf is operational

Wizyconf

6 years ago 2020-03-30 14:31 UTC
Fixed
Affected Components: Wizyconf Conferences

Fixed

6 years ago 2020-03-30 14:36 UTC

Wizyconf is operational

Reported

6 years ago 2020-03-30 14:31 UTC

Wizyconf has a major outage

CLASSOUND

6 years ago 2020-03-30 13:05 UTC
Fixed
Affected Components: CLASSOUND

Fixed

6 years ago 2020-03-30 15:14 UTC

Details of outage. Partial national and international outbound calls were failed. Issue with the service have been resolved.

Reported

6 years ago 2020-03-30 13:05 UTC

Currently service has major outage. We are working on restoring CLASSOUND.

Load Balancer

6 years ago 2020-03-29 18:27 UTC
Fixed
Affected Components: Chat AI agents

Fixed

6 years ago 2020-03-29 18:46 UTC

We encountered some technical difficulties on AWS side. Workaround applied.

Investigating

6 years ago 2020-03-29 18:35 UTC

Load Balancer has a performance issues

Reported

6 years ago 2020-03-29 18:27 UTC

Load Balancer has a performance issues

Service Wizyconf and recording

6 years ago 2020-03-27 08:57 UTC
Fixed
Affected Components: Wizyconf Conferences

Fixed

6 years ago 2020-03-27 11:26 UTC

We've identified an issue with an internal capacity limit in our systems. Our capabilities have been extended to handle the higher load

Reported

6 years ago 2020-03-27 08:57 UTC

Investigations are still ongoing for identifying the reason

Load Balancer

6 years ago 2020-03-25 10:58 UTC
Fixed
Affected Components: Chat AI agents

Fixed

6 years ago 2020-03-25 11:00 UTC

Load Balancer has a performance issues

Reported

6 years ago 2020-03-25 10:58 UTC

Load Balancer has a performance issues

Wizyconf

6 years ago 2020-03-24 08:31 UTC
Fixed
Affected Components: Wizyconf Conferences

Fixed

6 years ago 2020-03-24 12:35 UTC

Recordings in Videoconferences are operational

Fixed

6 years ago 2020-03-24 11:37 UTC

Wizyconf is operational

Investigating

6 years ago 2020-03-24 10:09 UTC

We have ongoing issues with recordings in Videoconferences. Our team is working on resolving it.

Fixed

6 years ago 2020-03-24 09:36 UTC

Wizyconf is operational

Investigating

6 years ago 2020-03-24 09:31 UTC

Wizyconf has a major outage

Investigating

6 years ago 2020-03-24 08:58 UTC

We are investigating the cause of Videoconference service outage

Reported

6 years ago 2020-03-24 08:31 UTC

Wizyconf has a major outage

Conference 'Join by Phone' - no audio issue

6 years ago 2020-03-23 16:05 UTC
Fixed
Affected Components: Wizyconf Conferences

Fixed

6 years ago 2020-03-23 16:05 UTC

The source of this issue have been identified and solved. Normal service functionality restored. Sorry for inconvenience caused.

Portal

6 years ago 2020-03-20 14:12 UTC
Fixed
Affected Components: Wildix Portal

Fixed

6 years ago 2020-03-20 14:13 UTC

Portal is operational

Reported

6 years ago 2020-03-20 14:12 UTC

Portal has a major outage

Portal

6 years ago 2020-03-18 05:54 UTC
Fixed
Affected Components: Wildix Portal

Fixed

6 years ago 2020-03-18 05:54 UTC

Portal is operational

Reported

6 years ago 2020-03-18 05:54 UTC

Portal has a major outage

Wizyconf

6 years ago 2020-03-17 09:06 UTC
Fixed
Affected Components: Wizyconf Conferences

Fixed

6 years ago 2020-03-17 09:56 UTC

Wizyconf is operational

Reported

6 years ago 2020-03-17 09:06 UTC

Wizyconf has a major outage

Push

6 years ago 2020-03-16 16:03 UTC
Fixed

Fixed

6 years ago 2020-03-17 10:07 UTC

Push is operational

Investigating

6 years ago 2020-03-16 16:43 UTC

Push has a major outage

Investigating

6 years ago 2020-03-16 16:40 UTC

Push has a major outage

Investigating

6 years ago 2020-03-16 16:32 UTC

We are investigating the issues with push servers

Investigating

6 years ago 2020-03-16 16:14 UTC

Push has a major outage

Reported

6 years ago 2020-03-16 16:03 UTC

Push has a major outage

Screen Sharing maintenance

6 years ago 2020-03-16 14:49 UTC
Fixed
Affected Components: Screen Sharing

Fixed

6 years ago 2020-03-16 15:32 UTC

Servive is operational

Reported

6 years ago 2020-03-16 14:49 UTC

Screen Sharing service is experiencing issues. We are working on restoring it.

Wizyconf

6 years ago 2020-03-16 09:47 UTC
Fixed
Affected Components: Wizyconf Conferences

Fixed

6 years ago 2020-03-16 09:58 UTC

Wizyconf is operational

Investigating

6 years ago 2020-03-16 09:48 UTC

Wizyconf has a major outage

Reported

6 years ago 2020-03-16 09:47 UTC

Wizyconf has partial outage. We are investigating

Conference service

6 years ago 2020-03-16 08:25 UTC
Fixed
Affected Components: Wizyconf Conferences

Fixed

6 years ago 2020-03-16 08:25 UTC

Conference service had partial outage due to heavy load on servers. Immediate actions were performed to improve stability.

Ticket creation from WMP under maintenance

6 years ago 2020-03-12 13:12 UTC
Fixed
Affected Components: Salesforce Partner Community

Fixed

6 years ago 2020-03-12 15:04 UTC

Maintenance finished

Reported

6 years ago 2020-03-12 13:12 UTC

Creating support tickets from WMP will be temporarily unavailable during 13:30 - 14:30 UTC due to maintenance.

Wizyconf

6 years ago 2020-03-12 11:23 UTC
Fixed
Affected Components: Wizyconf Conferences

Fixed

6 years ago 2020-03-12 17:38 UTC

Videoconferences are operational

Identified

6 years ago 2020-03-12 11:30 UTC

Videoconference recording services are experiencing heavy load

Reported

6 years ago 2020-03-12 11:23 UTC

Wizyconf has a performance issues

Portal

6 years ago 2020-03-11 00:11 UTC
Fixed
Affected Components: Wildix Portal

Fixed

6 years ago 2020-03-11 00:31 UTC

Portal is operational

Investigating

6 years ago 2020-03-11 00:16 UTC

Portal has a major outage

Investigating

6 years ago 2020-03-11 00:16 UTC

Portal has a major outage

Investigating

6 years ago 2020-03-11 00:15 UTC

Portal has a major outage

Reported

6 years ago 2020-03-11 00:11 UTC

Portal has a major outage

CLASSOUND

6 years ago 2020-03-10 14:36 UTC
Fixed
Affected Components: CLASSOUND

Fixed

6 years ago 2020-03-10 14:37 UTC

CLASSOUND is operational

Reported

6 years ago 2020-03-10 14:36 UTC

CLASSOUND has a major outage

CLASSOUND

6 years ago 2020-03-10 13:01 UTC
Fixed
Affected Components: CLASSOUND

Fixed

6 years ago 2020-03-10 13:39 UTC

CLASSOUND service is operational

Investigating

6 years ago 2020-03-10 13:02 UTC

CLASSOUND has a major outage

Reported

6 years ago 2020-03-10 13:01 UTC

CLASSOUND has a major outage

Wizyconf

6 years ago 2020-03-10 08:30 UTC
Fixed
Affected Components: Wizyconf Conferences

Fixed

6 years ago 2020-03-10 12:00 UTC

Videoconferences stabilized

Investigating

6 years ago 2020-03-10 08:31 UTC

Wizyconf has a partial outage

Reported

6 years ago 2020-03-10 08:30 UTC

Videoconferences are experiencing unusual high load

Portal

6 years ago 2020-03-07 19:31 UTC
Fixed
Affected Components: Wildix Portal

Fixed

6 years ago 2020-03-07 19:31 UTC

Portal is operational

Reported

6 years ago 2020-03-07 19:31 UTC

Portal has a major outage

Portal

6 years ago 2020-03-03 13:01 UTC
Fixed
Affected Components: Wildix Portal

Fixed

6 years ago 2020-03-03 21:30 UTC

Portal is operational

Investigating

6 years ago 2020-03-03 19:26 UTC

Portal has a partial outage

Fixed

6 years ago 2020-03-03 13:01 UTC

Portal is operational

Reported

6 years ago 2020-03-03 13:01 UTC

Portal has a major outage

Portal

6 years ago 2020-03-02 19:32 UTC
Fixed
Affected Components: Wildix Portal

Fixed

6 years ago 2020-03-02 19:58 UTC

Portal is operational

Reported

6 years ago 2020-03-02 19:32 UTC

Portal has a major outage

Portal

6 years ago 2020-03-02 19:29 UTC
Fixed
Affected Components: Wildix Portal

Fixed

6 years ago 2020-03-02 19:31 UTC

Portal is operational

Investigating

6 years ago 2020-03-02 19:29 UTC

Portal has a major outage

Reported

6 years ago 2020-03-02 19:29 UTC

Portal has a major outage

Portal

6 years ago 2020-03-02 18:59 UTC
Fixed
Affected Components: Wildix Portal

Fixed

6 years ago 2020-03-02 19:03 UTC

Portal is operational

Investigating

6 years ago 2020-03-02 18:59 UTC

Portal has a major outage

Reported

6 years ago 2020-03-02 18:59 UTC

Portal has a major outage

Portal

6 years ago 2020-03-02 18:01 UTC
Fixed
Affected Components: Wildix Portal

Fixed

6 years ago 2020-03-02 18:02 UTC

Portal is operational

Reported

6 years ago 2020-03-02 18:01 UTC

Portal has a major outage

Portal

6 years ago 2020-03-02 09:57 UTC
Fixed
Affected Components: Wildix Portal

Fixed

6 years ago 2020-03-02 10:02 UTC

Portal is operational

Reported

6 years ago 2020-03-02 09:57 UTC

Portal has a major outage

Scheduled maintenance on our Conference servers this Saturday, start time: 21:00 UTC, 2020-02-15, expected completion time: 22:00 UTC, 2020-02-29

6 years ago 2020-02-29 20:00 UTC
Complete

Scheduled maintenance on our Conference servers this Saturday, start time: 21:00 UTC, 2020-02-15, expected completion time: 22:00 UTC, 2020-02-29

Portal

6 years ago 2020-02-25 00:20 UTC
Fixed
Affected Components: Wildix Portal

Fixed

6 years ago 2020-02-25 00:21 UTC

Portal is operational

Reported

6 years ago 2020-02-25 00:20 UTC

Portal has a major outage

Wizyconf

6 years ago 2020-02-21 10:04 UTC
Fixed
Affected Components: Wizyconf Conferences

Fixed

6 years ago 2020-02-21 11:26 UTC

Wizyconf is operational

Investigating

6 years ago 2020-02-21 10:16 UTC

Investigating

Reported

6 years ago 2020-02-21 10:04 UTC

Wizyconf has performance issues

DNS

6 years ago 2020-02-21 09:04 UTC
Fixed
Affected Components: DNS

Fixed

6 years ago 2020-02-21 09:06 UTC

DNS is operational

Reported

6 years ago 2020-02-21 09:04 UTC

DNS has a performance issues

Wizyconf

6 years ago 2020-02-19 18:55 UTC
Fixed
Affected Components: Wizyconf Conferences

Fixed

6 years ago 2020-02-19 19:36 UTC

Wizyconf is operational

Reported

6 years ago 2020-02-19 18:55 UTC

Wizyconf has a major outage

Portal

6 years ago 2020-02-19 11:51 UTC
Fixed
Affected Components: Wildix Portal

Fixed

6 years ago 2020-02-19 12:18 UTC

my.wildix.com is UP. Service: HTTP check 2 is OK

Reported

6 years ago 2020-02-19 11:51 UTC

Portal has a major outage

Portal

6 years ago 2020-02-19 11:26 UTC
Fixed
Affected Components: Wildix Portal

Fixed

6 years ago 2020-02-19 11:35 UTC

Portal is operational

Reported

6 years ago 2020-02-19 11:26 UTC

Portal has a major outage

Portal

6 years ago 2020-02-19 11:05 UTC
Fixed
Affected Components: Wildix Portal

Fixed

6 years ago 2020-02-19 11:10 UTC

Portal is operational

Reported

6 years ago 2020-02-19 11:05 UTC

Portal has a major outage

Portal

6 years ago 2020-02-18 11:30 UTC
Fixed
Affected Components: Wildix Portal

Fixed

6 years ago 2020-02-18 11:33 UTC

Portal is operational

Reported

6 years ago 2020-02-18 11:30 UTC

Portal has a major outage

DNS

6 years ago 2020-02-17 13:00 UTC
Fixed
Affected Components: DNS

Fixed

6 years ago 2020-02-17 13:20 UTC

DNS is operational

Investigating

6 years ago 2020-02-17 13:11 UTC

DNS has a performance issues

Reported

6 years ago 2020-02-17 13:00 UTC

DNS has a performance issues

Website

6 years ago 2020-02-17 11:11 UTC
Fixed
Affected Components: Website

Fixed

6 years ago 2020-02-17 11:20 UTC

Website is operational

Reported

6 years ago 2020-02-17 11:11 UTC

Website has a major outage

Conference

6 years ago 2020-02-15 22:00 UTC
Complete

We will be performing scheduled maintenance on our Conference servers this Saturday.

Start time: 21:00 UTC, 2020-02-15

Expected completion time: 22:00 UTC, 2020-02-15

During this time some services might be temporarily unavailable.

We are constantly working on improving the quality of our services.

Thank you for your understanding.

Conference

6 years ago 2020-02-15 20:00 UTC
Complete

We will be performing scheduled maintenance on our Conference servers this Saturday.

Start time: 21:00 UTC, 2020-02-15

Expected completion time: 22:00 UTC, 2020-02-15

During this time some services might be temporarily unavailable.

We are constantly working on improving the quality of our services.

Thank you for your understanding.

Conference

6 years ago 2020-02-15 20:00 UTC
Complete

We will be performing scheduled maintenance on our Conference servers this Saturday.

Start time: 21:00 UTC, 2020-02-15

Expected completion time: 22:00 UTC, 2020-02-15

During this time some services might be temporarily unavailable.

We are constantly working on improving the quality of our services.

Thank you for your understanding.

Portal

6 years ago 2020-02-14 12:24 UTC
Fixed
Affected Components: Wildix Portal

Fixed

6 years ago 2020-02-14 12:25 UTC

Portal is operational

Reported

6 years ago 2020-02-14 12:24 UTC

Portal has a major outage