Wildix

All systems are operational.

Last updated 2 weeks ago

    • Chats and Presence

      Real-time messaging and user presence status

      Operational

    • Conferences

      Audio, video, and screen-sharing meeting rooms

      Operational

    • Kite

      WebRTC communication tool for external visitors

      Operational

    • Website

      Wildix corporate websites (wildix.com, x-bees.com, x-hoppers.com)

      Operational

    • Salesforce Partner Community

      Website to manage business operations (bewildix.com)

      Operational

    • Wildix Portal

      Legacy management platform (my.wildix.com)

      Operational

    • Announcements

      Operational

    • Cloud PBXs

      Cloud based PBXs hosted by Wildix

      Operational

    • Cloud Analytics

      The data aggregation and reporting engine that provides historical statistics on call volumes, and queue performance

      Operational

    • Live view

      Real-time active calls, conferences, chats, services (queues) monitoring

      Operational

    • Revenue Intelligence

      AI-powered intelligence platform that transforms customer conversations into actionable insights

      Operational

    • DNS

      Global routing for Wildix service domains

      Operational

    • Chat AI agents

      AI Chatbots

      Operational

    • Voice AI agents

      AI Voicebots

      Operational

    • CLASSOUND

      Wildix SIP trunk service

      Operational

    • Company Data Storage

      Storage of all company data (call and conference recordings, transcriptions, chat attachments, voicemails, etc.)

      Operational

    • Authorization

      Central authentication layer, Single Sign-On (SSO), and identity management system used to access all Wildix platforms

      Operational

    • Notifications

      Push and Emails notifications

      Operational

    • Wilma

      AI-powered sales companion who enhances and automates real-time interactions across all Wildix platforms

      Operational

    • Wildix Provisioning Service

      Automatic provisioning for hardware devices

      Operational

    • PBX Upgrade Service

      Operational

    • Remote Support

      Secure access infrastructure for remote (HW/VM) PBX troubleshooting

      Operational

    • PBX Certificate Service

      SSL/TLS certificate renewal service for PBXs

      Operational

    • Speech-to-Text

      Speech-to-Text transcription service

      Operational

    • Text-to-Speech

      Text-to-Speech audio generation service

      Operational

    • Zoho Integration Service

      Middleware for Wildix-Zoho CRM synchronization

      Operational

    • Wildix Integrations Hub

      Operational

    • Wizyconf Conferences

      Video conference service

      Operational

    • Group Chats

      Multi-user chats service

      Operational

    • Screen Sharing

      Desktop screen-sharing

      Operational

    • Geolocation

      User geolocation status

      Operational

    • Legacy Kite

      WebRTC communication tool for external visitors. Service will become EOL 2026.12.31

      Operational

    • File Sharing

      Chat file sharing service

      Operational

    • URL Preview

      Chat URL preview service

      Operational

Past incidents

Conference

6 years ago 2020-02-15 22:00 UTC
Complete

We will be performing scheduled maintenance on our Conference servers this Saturday.

Start time: 21:00 UTC, 2020-02-15

Expected completion time: 22:00 UTC, 2020-02-15

During this time some services might be temporarily unavailable.

We are constantly working on improving the quality of our services.

Thank you for your understanding.

Conference

6 years ago 2020-02-15 20:00 UTC
Complete

We will be performing scheduled maintenance on our Conference servers this Saturday.

Start time: 21:00 UTC, 2020-02-15

Expected completion time: 22:00 UTC, 2020-02-15

During this time some services might be temporarily unavailable.

We are constantly working on improving the quality of our services.

Thank you for your understanding.

Conference

6 years ago 2020-02-15 20:00 UTC
Complete

We will be performing scheduled maintenance on our Conference servers this Saturday.

Start time: 21:00 UTC, 2020-02-15

Expected completion time: 22:00 UTC, 2020-02-15

During this time some services might be temporarily unavailable.

We are constantly working on improving the quality of our services.

Thank you for your understanding.

Portal

6 years ago 2020-02-14 12:24 UTC
Fixed
Affected Components: Wildix Portal

Fixed

6 years ago 2020-02-14 12:25 UTC

Portal is operational

Reported

6 years ago 2020-02-14 12:24 UTC

Portal has a major outage

DNS

6 years ago 2020-02-11 23:01 UTC
Fixed
Affected Components: DNS

Fixed

6 years ago 2020-02-12 12:11 UTC

Service operational

Reported

6 years ago 2020-02-11 23:01 UTC

DNS has a partial outage

DNS

6 years ago 2020-02-11 22:35 UTC
Fixed
Affected Components: DNS

Fixed

6 years ago 2020-02-11 23:02 UTC

DNS has a performance issues

Reported

6 years ago 2020-02-11 22:35 UTC

DNS has a partial outage

DNS

6 years ago 2020-02-11 22:35 UTC
Fixed
Affected Components: DNS

Fixed

6 years ago 2020-02-11 22:36 UTC

DNS has a performance issues

Fixed

6 years ago 2020-02-11 22:35 UTC

DNS has a partial outage

Reported

6 years ago 2020-02-11 22:35 UTC

DNS has a performance issues

Wizyconf

6 years ago 2020-02-10 10:15 UTC
Fixed
Affected Components: Wizyconf Conferences

Fixed

6 years ago 2020-02-10 10:49 UTC

Wizyconf is operational

Reported

6 years ago 2020-02-10 10:15 UTC

Wizyconf has a major outage

Wizyconf

6 years ago 2020-02-10 06:44 UTC
Fixed
Affected Components: Wizyconf Conferences

Fixed

6 years ago 2020-02-10 06:44 UTC

Wizyconf have a partial outage

Wizyconf

6 years ago 2020-02-10 02:21 UTC
Fixed
Affected Components: Wizyconf Conferences

Fixed

6 years ago 2020-02-10 02:21 UTC

Wizyconf have a partial outage

Reported

6 years ago 2020-02-10 02:21 UTC

Wizyconf have a partial outage

DNS

6 years ago 2020-02-09 08:46 UTC
Fixed
Affected Components: DNS

Fixed

6 years ago 2020-02-09 08:47 UTC

DNS is operational

Reported

6 years ago 2020-02-09 08:46 UTC

DNS have a performance issues

DNS

6 years ago 2020-02-09 08:11 UTC
Fixed
Affected Components: DNS

Fixed

6 years ago 2020-02-09 08:12 UTC

DNS is operational

Reported

6 years ago 2020-02-09 08:11 UTC

DNS have a performance issues

Portal

6 years ago 2020-02-07 22:34 UTC
Fixed
Affected Components: Wildix Portal

Fixed

6 years ago 2020-02-07 22:35 UTC

Portal is operational

Reported

6 years ago 2020-02-07 22:34 UTC

Portal have a major outage

DNS

6 years ago 2020-02-07 21:02 UTC
Fixed
Affected Components: DNS

Fixed

6 years ago 2020-02-07 21:03 UTC

DNS is operational

Reported

6 years ago 2020-02-07 21:02 UTC

DNS have a performance issues

Portal

6 years ago 2020-02-06 09:30 UTC
Fixed
Affected Components: Wildix Portal

Fixed

6 years ago 2020-02-06 09:31 UTC

Portal is operational

Reported

6 years ago 2020-02-06 09:30 UTC

Portal have a major outage

Classound

6 years ago 2020-02-06 08:12 UTC
Fixed
Affected Components: CLASSOUND

Fixed

6 years ago 2020-02-06 09:22 UTC

false alert

Reported

6 years ago 2020-02-06 08:12 UTC

Classound have a major outage

DNS

6 years ago 2020-02-06 03:01 UTC
Fixed
Affected Components: DNS

Fixed

6 years ago 2020-02-06 03:02 UTC

DNS is operational

Reported

6 years ago 2020-02-06 03:01 UTC

DNS have a performance issues

Classound

6 years ago 2020-02-05 16:09 UTC
Fixed
Affected Components: CLASSOUND

Fixed

6 years ago 2020-02-05 16:24 UTC

Service is operational

Fixed

6 years ago 2020-02-05 16:23 UTC

Service is operational

Reported

6 years ago 2020-02-05 16:09 UTC

Classound have a major outage

DNS

6 years ago 2020-02-05 12:53 UTC
Fixed
Affected Components: DNS

Fixed

6 years ago 2020-02-05 16:24 UTC

Service is operational

Reported

6 years ago 2020-02-05 12:53 UTC

DNS is operational

Wizyconf

6 years ago 2020-01-30 15:44 UTC
Fixed
Affected Components: Wizyconf Conferences

Fixed

6 years ago 2020-02-03 13:04 UTC

Wizyconf is operational

Fixed

6 years ago 2020-01-30 17:00 UTC

false alert

Investigating

6 years ago 2020-01-30 15:44 UTC

Wizyconf have a partial outage

Reported

6 years ago 2020-01-30 15:44 UTC

Wizyconf have a partial outage

Portal

6 years ago 2020-01-28 06:08 UTC
Fixed
Affected Components: Wildix Portal

Fixed

6 years ago 2020-01-28 08:23 UTC

Portal is operational

Reported

6 years ago 2020-01-28 06:08 UTC

Portal has performance issues

Classound

6 years ago 2020-01-27 16:04 UTC
Fixed
Affected Components: CLASSOUND

Fixed

6 years ago 2020-01-27 16:05 UTC

Classound is operational

Reported

6 years ago 2020-01-27 16:04 UTC

Classound have a major outage

Classound

6 years ago 2020-01-27 15:13 UTC
Fixed
Affected Components: CLASSOUND

Fixed

6 years ago 2020-01-27 15:14 UTC

Classound is operational

Reported

6 years ago 2020-01-27 15:13 UTC

Classound have a major outage

Classound

6 years ago 2020-01-27 14:39 UTC
Fixed
Affected Components: CLASSOUND

Fixed

6 years ago 2020-01-27 14:40 UTC

Classound is operational

Reported

6 years ago 2020-01-27 14:39 UTC

Classound have a major outage

Portal

6 years ago 2020-01-27 12:03 UTC
Fixed
Affected Components: Wildix Portal

Fixed

6 years ago 2020-01-28 16:41 UTC

manual update

Reported

6 years ago 2020-01-27 12:03 UTC

Portal have a major outage

Portal

6 years ago 2020-01-27 11:30 UTC
Fixed
Affected Components: Wildix Portal

Fixed

6 years ago 2020-01-27 12:01 UTC

Portal is operational

Investigating

6 years ago 2020-01-27 11:33 UTC

Portal have a major outage

Reported

6 years ago 2020-01-27 11:30 UTC

Portal have a major outage

Portal

6 years ago 2020-01-27 07:43 UTC
Fixed
Affected Components: Wildix Portal

Fixed

6 years ago 2020-01-27 07:44 UTC

Portal is operational

Reported

6 years ago 2020-01-27 07:43 UTC

Portal have a major outage

DNS

6 years ago 2020-01-26 05:39 UTC
Fixed
Affected Components: DNS

Fixed

6 years ago 2020-01-26 05:39 UTC

DNS have a performance issues

Classound

6 years ago 2020-01-23 15:39 UTC
Fixed
Affected Components: CLASSOUND

Fixed

6 years ago 2020-01-23 15:40 UTC

Classound is operational

Reported

6 years ago 2020-01-23 15:39 UTC

Classound have a major outage

Wizyconf

6 years ago 2020-01-21 20:22 UTC
Fixed
Affected Components: Wizyconf Conferences

Fixed

6 years ago 2020-01-21 20:57 UTC

Wizyconf and Conference service operational.

Reported

6 years ago 2020-01-21 20:22 UTC

Wizyconf and Conference servers operational

Remote Support

6 years ago 2020-01-17 10:22 UTC
Fixed
Affected Components: Remote Support

Fixed

6 years ago 2020-01-17 11:39 UTC

Remote Support is operational

Reported

6 years ago 2020-01-17 10:22 UTC

Remote Support have a major outage

Wizyconf

6 years ago 2020-01-07 07:55 UTC
Fixed
Affected Components: Wizyconf Conferences

Fixed

6 years ago 2020-01-07 07:56 UTC

Wizyconf is operational

Reported

6 years ago 2020-01-07 07:55 UTC

Wizyconf have a partial outage

Wizyconf

6 years ago 2020-01-07 04:29 UTC
Fixed
Affected Components: Wizyconf Conferences

Fixed

6 years ago 2020-01-07 04:32 UTC

Wizyconf is operational

Reported

6 years ago 2020-01-07 04:29 UTC

Wizyconf have a partial outage

Wizyconf

6 years ago 2020-01-07 00:49 UTC
Fixed
Affected Components: Wizyconf Conferences

Fixed

6 years ago 2020-01-07 03:11 UTC

Wizyconf is operational

Investigating

6 years ago 2020-01-07 03:10 UTC

Wizyconf have a partial outage

Reported

6 years ago 2020-01-07 00:49 UTC

Wizyconf have a partial outage

Speech-to-Text

6 years ago 2019-12-29 05:14 UTC
Fixed
Affected Components: Speech-to-Text

Fixed

6 years ago 2020-01-02 14:47 UTC

Service operational

Investigating

6 years ago 2019-12-29 05:59 UTC

Speech-to-Text have a major outage

Reported

6 years ago 2019-12-29 05:14 UTC

Speech-to-Text have a major outage

Namelookup

6 years ago 2019-12-29 05:13 UTC
Fixed
Affected Components: Legacy Kite

Fixed

6 years ago 2020-01-02 14:49 UTC

Service operational

Investigating

6 years ago 2019-12-29 05:59 UTC

Namelookup have a major outage

Reported

6 years ago 2019-12-29 05:13 UTC

Namelookup have a major outage

Authorization

6 years ago 2019-12-29 05:13 UTC
Fixed
Affected Components: Authorization

Fixed

6 years ago 2020-01-02 14:49 UTC

Service operational

Investigating

6 years ago 2019-12-29 06:00 UTC

Authorization have a major outage

Reported

6 years ago 2019-12-29 05:13 UTC

Authorization have a major outage

Certificate Service

6 years ago 2019-12-29 05:12 UTC
Fixed
Affected Components: PBX Certificate Service

Fixed

6 years ago 2020-01-02 14:50 UTC

Service operational

Investigating

6 years ago 2019-12-29 06:00 UTC

Certificate Service have a major outage

Reported

6 years ago 2019-12-29 05:12 UTC

Certificate Service have a major outage

Portal

6 years ago 2019-12-26 10:32 UTC
Fixed
Affected Components: Wildix Portal

Fixed

6 years ago 2019-12-26 10:32 UTC

Portal is operational

Reported

6 years ago 2019-12-26 10:32 UTC

Portal have a major outage

Website

6 years ago 2019-12-23 02:49 UTC
Fixed
Affected Components: Website

Fixed

6 years ago 2019-12-23 02:50 UTC

Website is operational

Reported

6 years ago 2019-12-23 02:49 UTC

Website have a major outage

Website

6 years ago 2019-12-22 05:36 UTC
Fixed
Affected Components: Website

Fixed

6 years ago 2019-12-22 05:37 UTC

Website is operational

Reported

6 years ago 2019-12-22 05:36 UTC

Website have a major outage

Upgrade Service

6 years ago 2019-12-19 11:41 UTC
Fixed
Affected Components: PBX Upgrade Service

Fixed

6 years ago 2019-12-19 11:45 UTC

Upgrade Service is operational

Reported

6 years ago 2019-12-19 11:41 UTC

Upgrade Service have a major outage

Kite

6 years ago 2019-12-19 09:37 UTC
Fixed
Affected Components: Kite

Fixed

6 years ago 2019-12-19 09:38 UTC

Kite is operational

Reported

6 years ago 2019-12-19 09:37 UTC

Kite have a major outage