Wildix

All systems are operational.

Last updated 1 day ago

    • Chats and Presence

      Real-time messaging and user presence status

      Operational

    • Conferences

      Audio, video, and screen-sharing meeting rooms

      Operational

    • Kite

      WebRTC communication tool for external visitors

      Operational

    • Website

      Wildix corporate websites (wildix.com, x-bees.com, x-hoppers.com)

      Operational

    • Salesforce Partner Community

      Website to manage business operations (bewildix.com)

      Operational

    • Wildix Portal

      Legacy management platform (my.wildix.com)

      Operational

    • Announcements

      Operational

    • Cloud PBXs

      Cloud based PBXs hosted by Wildix

      Operational

    • Cloud Analytics

      The data aggregation and reporting engine that provides historical statistics on call volumes, and queue performance

      Operational

    • Live view

      Real-time active calls, conferences, chats, services (queues) monitoring

      Operational

    • Revenue Intelligence

      AI-powered intelligence platform that transforms customer conversations into actionable insights

      Operational

    • DNS

      Global routing for Wildix service domains

      Operational

    • Chat AI agents

      AI Chatbots

      Operational

    • Voice AI agents

      AI Voicebots

      Operational

    • CLASSOUND

      Wildix SIP trunk service

      Operational

    • Company Data Storage

      Storage of all company data (call and conference recordings, transcriptions, chat attachments, voicemails, etc.)

      Operational

    • Authorization

      Central authentication layer, Single Sign-On (SSO), and identity management system used to access all Wildix platforms

      Operational

    • Notifications

      Push and Emails notifications

      Operational

    • Wilma

      AI-powered sales companion who enhances and automates real-time interactions across all Wildix platforms

      Operational

    • Wildix Provisioning Service

      Automatic provisioning for hardware devices

      Operational

    • PBX Upgrade Service

      Operational

    • Remote Support

      Secure access infrastructure for remote (HW/VM) PBX troubleshooting

      Operational

    • PBX Certificate Service

      SSL/TLS certificate renewal service for PBXs

      Operational

    • Speech-to-Text

      Speech-to-Text transcription service

      Operational

    • Text-to-Speech

      Text-to-Speech audio generation service

      Operational

    • Zoho Integration Service

      Middleware for Wildix-Zoho CRM synchronization

      Operational

    • Wildix Integrations Hub

      Operational

    • Wizyconf Conferences

      Video conference service

      Operational

    • Group Chats

      Multi-user chats service

      Operational

    • Screen Sharing

      Desktop screen-sharing

      Operational

    • Geolocation

      User geolocation status

      Operational

    • Legacy Kite

      WebRTC communication tool for external visitors. Service will become EOL 2026.12.31

      Operational

    • File Sharing

      Chat file sharing service

      Operational

    • URL Preview

      Chat URL preview service

      Operational

Past incidents

Screen Sharing

6 years ago 2019-11-29 13:19 UTC
Fixed
Affected Components: Screen Sharing

Fixed

6 years ago 2019-11-29 13:24 UTC

Screen Sharing is operational

Reported

6 years ago 2019-11-29 13:19 UTC

Screen Sharing have a major outage

Portal

6 years ago 2019-11-29 12:02 UTC
Fixed
Affected Components: Wildix Portal

Fixed

6 years ago 2019-11-29 12:03 UTC

Portal is operational

Reported

6 years ago 2019-11-29 12:02 UTC

Portal have a major outage

Authorization

6 years ago 2019-11-28 16:31 UTC
Fixed
Affected Components: Authorization

Fixed

6 years ago 2019-11-28 16:53 UTC

Authorization is operational

Investigating

6 years ago 2019-11-28 16:33 UTC

Authorization have a major outage

Reported

6 years ago 2019-11-28 16:31 UTC

Authorization have a major outage

Text-to-Speech

6 years ago 2019-11-28 16:31 UTC
Fixed
Affected Components: Text-to-Speech

Fixed

6 years ago 2019-11-28 16:52 UTC

Text-to-Speech is operational

Investigating

6 years ago 2019-11-28 16:40 UTC

Text-to-Speech have a major outage

Reported

6 years ago 2019-11-28 16:31 UTC

Text-to-Speech have a major outage

File Sharing

6 years ago 2019-11-28 16:30 UTC
Fixed
Affected Components: File Sharing

Fixed

6 years ago 2019-11-28 16:55 UTC

File Sharing is operational

Investigating

6 years ago 2019-11-28 16:33 UTC

File Sharing have a major outage

Reported

6 years ago 2019-11-28 16:30 UTC

File Sharing have a major outage

Phonebridge

6 years ago 2019-11-28 16:30 UTC
Fixed
Affected Components: Zoho Integration Service

Fixed

6 years ago 2019-11-28 16:56 UTC

Phonebridge is operational

Investigating

6 years ago 2019-11-28 16:33 UTC

Phonebridge have a major outage

Reported

6 years ago 2019-11-28 16:30 UTC

Phonebridge have a major outage

Speech-to-Text

6 years ago 2019-11-28 16:30 UTC
Fixed
Affected Components: Speech-to-Text

Fixed

6 years ago 2019-11-28 16:56 UTC

Speech-to-Text is operational

Investigating

6 years ago 2019-11-28 16:32 UTC

Speech-to-Text have a major outage

Reported

6 years ago 2019-11-28 16:30 UTC

Speech-to-Text have a major outage

Namelookup

6 years ago 2019-11-28 16:30 UTC
Fixed
Affected Components: Legacy Kite

Fixed

6 years ago 2019-11-28 16:57 UTC

Namelookup is operational

Investigating

6 years ago 2019-11-28 16:33 UTC

Namelookup have a major outage

Reported

6 years ago 2019-11-28 16:30 UTC

Namelookup have a major outage

test

6 years ago 2019-11-28 21:35 UTC
Complete

test

Portal

6 years ago 2019-11-27 13:32 UTC
Fixed
Affected Components: Wildix Portal

Fixed

6 years ago 2019-11-27 13:40 UTC

Portal is operational

Investigating

6 years ago 2019-11-27 13:38 UTC

Portal have a major outage

Investigating

6 years ago 2019-11-27 13:36 UTC

Portal have a major outage

Reported

6 years ago 2019-11-27 13:32 UTC

Portal have a major outage

Classound

6 years ago 2019-11-26 20:35 UTC
Fixed
Affected Components: CLASSOUND

Fixed

6 years ago 2019-11-26 21:28 UTC

Classound is operational

Reported

6 years ago 2019-11-26 20:35 UTC

Classound have a performance issues

Portal

6 years ago 2019-11-24 19:26 UTC
Fixed
Affected Components: Wildix Portal

Fixed

6 years ago 2019-11-24 19:30 UTC

Portal is operational

Reported

6 years ago 2019-11-24 19:26 UTC

Portal have a major outage

Portal

6 years ago 2019-11-20 09:48 UTC
Fixed
Affected Components: Wildix Portal

Fixed

6 years ago 2019-11-20 09:56 UTC

Portal is operational

Reported

6 years ago 2019-11-20 09:48 UTC

Portal have a major outage

Kite

6 years ago 2019-11-19 13:25 UTC
Fixed
Affected Components: Kite

Fixed

6 years ago 2019-11-19 13:41 UTC

Kite is OK

Reported

6 years ago 2019-11-19 13:25 UTC

Kite have a major outage

DNS

6 years ago 2019-11-12 09:40 UTC
Fixed
Affected Components: DNS

Fixed

6 years ago 2019-11-12 11:56 UTC

Fixed

Reported

6 years ago 2019-11-12 09:40 UTC

DNS have a partial outage

Wizyconf

6 years ago 2019-11-12 09:30 UTC
Fixed
Affected Components: Wizyconf Conferences

Fixed

6 years ago 2019-11-12 09:30 UTC

Wizyconf have a partial outage

DNS

6 years ago 2019-11-12 07:40 UTC
Fixed
Affected Components: DNS

Fixed

6 years ago 2019-11-12 07:57 UTC

DNS have a partial outage

Reported

6 years ago 2019-11-12 07:40 UTC

DNS have a major outage

DNS

6 years ago 2019-11-12 07:40 UTC
Fixed
Affected Components: DNS

Fixed

6 years ago 2019-11-12 07:57 UTC

DNS have a performance issues

Reported

6 years ago 2019-11-12 07:40 UTC

DNS have a partial outage

Kite

6 years ago 2019-11-08 08:24 UTC
Fixed
Affected Components: Kite

Fixed

6 years ago 2019-11-08 08:25 UTC

Kite is operational

Reported

6 years ago 2019-11-08 08:24 UTC

Kite have a major outage

test maintenance

6 years ago 2019-11-01 10:00 UTC
Complete

test test test