All systems are operational

Past Incidents

Tuesday 14th June 2022

Speech-to-Text Scheduled maintenance on Speech-to-Text

We will be performing scheduled maintenance on Speech-to-Text
on 2022.06.14 06:00 - 2022.06.14 06:20 UTC.
During this time some services might be temporarily unavailable.

  • Service is operational

    • Tuesday 31st May 2022

    Portal Portal service partial outage

    We’re currently experiencing degraded performance issues with the Portal service. Our team is working to restore normal performance levels.

  • Service has been restored. In case you are still experiencing any issues, please contact our technical support

    • Saturday 28th May 2022

    Upgrade Service Upgrade service partial outage

    We’re currently experiencing degraded performance issues with Upgrade service. Our team is working to restore normal performance levels.

    Tuesday 24th May 2022

    Certificate Service Certificate service partial outage

    We’re currently experiencing degraded performance issues with Certificate service . Our team is working to restore normal performance levels.

  • Service has been restored. In case you are still experiencing any issues, please contact our technical support.

    • Wednesday 18th May 2022

    Push Scheduled maintenance on Push service

    We will be performing scheduled maintenance on Push service on 18.05.2022, 06:30 - 06:35 UTC During this time some services might be temporarily unavailable.

  • Maintenance work has been successfully completed. In case you are still experiencing any issues, please contact our technical support.

    • Friday 29th April 2022

    Kite Scheduled maintenance on Kite service

    We will be performing scheduled maintenance on the Kite service on 2022-04-29

    Start time: 06:00 UTC

    Expected completion time: 06:10 UTC

    During this time service will be unavailable.

    Monday 25th April 2022

    CLASSOUND New orders of the CLASSOUND service is not accepting via the WMP.

    Due to the internal DB migration, the CLASSOUND service is not accepting new orders via the WMP.

    Please use the next Order Form: https://wildix.com/classoundform

  • Service has been restored. In case you are still experiencing any issues, please contact our technical support.

    • Wednesday 20th April 2022

    Certificate Service Certificate service partial outage

    We’re currently experiencing degraded performance issues with Certificate service. Our team is working to restore normal performance levels.

  • Service has been restored. In case you are still experiencing any issues, please contact our technical support.

    • Friday 8th April 2022

    Authorization Scheduled maintenance on Authorization service

    We will be performing scheduled maintenance on the Authorization service on 2022-04-09

    Start time: 06:00 UTC

    Expected completion time: 06:20 UTC

    During this time service will be unavailable.

  • Maintenance work has been successfully completed. In case you are still experiencing any issues, please contact our technical support.

    • WizyWebinar Wizywebinar partial outage

    We’re currently experiencing degraded performance issues with the Wizywebinar service. Our team is working to restore normal performance levels.

  • Service has been restored. In case you are still experiencing any issues, please contact our technical support.

    • Tuesday 5th April 2022

    Certificate Service SSL Certification Service performance issues

    We’re currently experiencing degraded performance issues with SSL Certification Service. Our team is working to restore normal performance levels.

  • Service has been restored. In case you are still experiencing any issues, please contact our technical support.

    • CLASSOUND CLASSOUND partial outage

    We’re currently experiencing degraded performance issues with in/out bound traffic in UK, FR, DE using CLASSOUND service. Our team is working to restore normal performance levels.

  • Service has been restored. In case you are still experiencing any issues, please contact our technical support.

    • Speech-to-Text Scheduled maintenance on Speech-to-Text service

    We will be performing scheduled maintenance on the Speech-to-Text service on 2022-04-05

    Start time: 05:30 UTC

    Expected completion time: 06:00 UTC

    During this time service will be unavailable.

  • Maintenance work has been successfully completed. In case you are still experiencing any issues, please contact our technical support.

    • Thursday 31st March 2022

    Website Website performance issues

    We are experiencing a performance issue with our main website (wildix.com). Our team is working on it.

  • The website is operational.

    • Thursday 24th March 2022

    Authorization Scheduled maintenance on Authorization service

    We will be performing scheduled maintenance on the Authorization service on 2022-03-24

    Start time: 06:30 UTC

    Expected completion time: 07:00 UTC

    During this time service might be unavailable.

    Phonebridge Scheduled maintenance on Phonebridge service

    We will be performing scheduled maintenance on the Phonebridge service on 2022-03-24

    Start time: 06:30 UTC

    Expected completion time: 07:00 UTC

    During this time service might be unavailable.

    Thursday 10th March 2022

    CLASSOUND CLASSOUND: Germany phone numbers

    CLASSOUND service is experiencing issues with calls towards Germany phone numbers. We are investigating the cause.

  • Service is operational

    • Monday 14th February 2022

    Portal Portal performance issues

    We observe an increased error rates in some of the Portal's operation processes. Our team is investigating the issue

  • Portal is operational

    • Friday 21st January 2022

    Portal outage

    Today between 08:30-09:20 GMT there was an outage of the Portal. We have found the root of the issue. Now the service works properly.

    Thursday 20th January 2022

    CLASSOUND CLASSOUND partial outage

    Lost connection with local Service Provider in UK from 09:20 to 10:00 UTC

    Wednesday 29th December 2021

    Portal License service on the Portal

    We are investigating issues with the License service. We will provide updates soon.

  • Service has been restored. In case you are still experiencing any issues, please contact our technical support.

    • Wednesday 22nd December 2021

    AWS connectivity problem

    We notice a connectivity issue with AWS N. Virginia (us-east-1) region. The problem is currently under investigation.

  • Connection has been restored. In case you are still experiencing any issues, please contact our technical support.

    • Portal License service on the Portal

    We are investigating issues with the License service. We will provide updates soon.

  • Service has been restored. In case you are still experiencing any issues, please contact our technical support.