All systems are operational

Past Incidents

Thursday 15th July 2021

Kite Scheduled maintenance on Kite services

We will be performing scheduled maintenance on Kite services on 2021-07-15

Start time: 11:00 UTC

Expected completion time: 11:05 UTC

We are constantly working on improving the quality of our services.

Thank you for your understanding.

  • Maintenance work has been successfully completed. In case you are still experiencing any issues, please contact our technical support.

    • Wednesday 14th July 2021

    Authorization Scheduled maintenance on Authorization service

    We will be performing scheduled maintenance on Authorization service on 2021-07-14

    Start time: 05:30 UTC

    Expected completion time: 06:00 UTC

  • Maintenance work has been successfully completed. In case you are still experiencing any issues, please contact our technical support.

    • Tuesday 13th July 2021

    Connectivity issues for some PBXs in a single Availability Zone in the Frankfurt region

    We are observing connectivity issues for some PBXs in a single Availability Zone in the Frankfurt region

  • Issues with affected PBXs have been resolved.

  • We continue to work on the remaining PBXs that are still impaired as a result of this event, some of which may have experienced a reboot cycle.

  • We continue to work on some PBX that are experiencing connectivity issues. The majority of affected PBXs are back online now.

    • Monday 12th July 2021

    WizyWebinar Scheduled maintenance on WizyWebinar

    We will be performing scheduled maintenance on WizyWebinar service on 2021-07-12

    Start time: 20:30 UTC

    Expected completion time: 20:59 UTC

  • Maintenance work has been successfully completed. In case you are still experiencing any issues, please contact our technical support.

    • Saturday 10th July 2021

    Wizyconf Scheduled maintenance on Conference service

    We will be performing scheduled maintenance on Wizyconf service on 2021-07-10

    Start time: 5:30 UTC

    Expected completion time: 6:00 UTC

    During this time service might be temporarily unavailable.

  • Maintenance work has been successfully completed. In case you are still experiencing any issues, please contact our technical support.

    • Thursday 8th July 2021

    File Sharing Scheduled maintenance on File Sharing services

    We will be performing scheduled maintenance on File Sharing services on 2021-07-08

    Start time: 20:30 UTC

    Expected completion time: 21:00 UTC

    During this time service might be temporarily unavailable.

    We are constantly working on improving the quality of our services.

    Thank you for your understanding.

  • Maintenance work has been successfully completed. In case you are still experiencing any issues, please contact our technical support.

    • Wednesday 7th July 2021

    Push Scheduled maintenance on Push service

    We will be performing scheduled maintenance on the PUSH service on 2021-07-07

    Start time: 5:00 UTC

    Expected completion time: 5:30 UTC

    During this time service might be temporarily unavailable.

  • Maintenance work has been successfully completed. In case you are still experiencing any issues, please contact our technical support.

    • Tuesday 6th July 2021

    Namelookup Scheduled maintenance on Namelookup service

    We will be performing scheduled maintenance on the Namelookup service on 2021-07-06

    Start time: 15:00 UTC

    Expected completion time: 15:10 UTC

    During this time service might be temporarily unavailable.

  • Maintenance work has been successfully completed. In case you are still experiencing any issues, please contact our technical support.

    • URL Preview Scheduled maintenance on URL Preview service

    We will be performing scheduled maintenance on the URL Preview service on 2021-07-06

    Start time: 15:00 UTC

    Expected completion time: 15:10 UTC

    During this time service might be temporarily unavailable.

  • Maintenance work has been successfully completed. In case you are still experiencing any issues, please contact our technical support.

    • Push Scheduled maintenance on Push service

    We will be performing scheduled maintenance on PUSH service on 2021-07-06

    Start time: 5:00 UTC

    Expected completion time: 5:30 UTC

    During this time service might be temporarily unavailable.

  • Maintenance work has been successfully completed. In case you are still experiencing any issues, please contact our technical support.

    • Monday 5th July 2021

    Push Push service partial outage

    We’re currently experiencing degraded performance issues with Push service. Our team is working to restore normal performance levels.

  • Service is operational.

    • Push Scheduled maintenance on Push service

    We will be performing scheduled maintenance on PUSH service on 2021-07-05

    Start time: 6:00 UTC

    Expected completion time: 6:30 UTC

    During this time service might be temporarily unavailable.

  • Maintenance work has been successfully completed. In case you are still experiencing any issues, please contact our technical support.

    • Friday 2nd July 2021

    Text-to-Speech Scheduled maintenance on Text-to-Speech services

    We will be performing scheduled maintenance on Text-to-Speech services on 2021-07-02

    Start time: 5:30 UTC

    Expected completion time: 6:00 UTC

    During this time service might be temporarily unavailable.

    We are constantly working on improving the quality of our services.

    Thank you for your understanding.

  • Maintenance work has been successfully completed. In case you are still experiencing any issues, please contact our technical support.

    • Thursday 1st July 2021

    Cloud PBX switching to dynamic IP

    Tonight Wildix has performed assigning dynamic IP at all Cloud PBX. You may notice a short (less than 20 min) downtime of your PBX unless a static IP address allocation for the PBX has been setup through https://my.wildix.com. Sorry for the inconvenience caused.

    Wednesday 30th June 2021

    Group Chats Group Chats degraded performance

    We’re currently experiencing degraded performance issues with group chats. Our team is currently working to restore normal performance levels. We apologize for any inconvenience.

  • Service has been restored. In case you are still experiencing any issues, please contact our technical support.

    • File Sharing Scheduled maintenance on File Sharing services

    We will be performing scheduled maintenance on File Sharing services on 2021-06-30

    Start time: 5:00 UTC

    Expected completion time: 5:15 UTC

    During this time service might be temporarily unavailable.

    We are constantly working on improving the quality of our services.

    Thank you for your understanding.

  • Maintenance work has been successfully completed. In case you are still experiencing any issues, please contact our technical support.

    • Sunday 27th June 2021

    Wizyconf Scheduled maintenance on Conference services

    We will be performing scheduled maintenance on Conference services on 2021-06-27

    Start time: 7:00 UTC

    Expected completion time: 9:00 UTC

    During this time some services might be temporarily unavailable.

    We are constantly working on improving the quality of our services.

    Thank you for your understanding.

  • Maintenance work has been successfully completed. In case you are still experiencing any issues, please contact our technical support.

    • Friday 25th June 2021

    Wizyconf Conference services performance issues

    We experienced degraded performance issues with Conference services. Our team restored normal performance levels. We apologise for any inconvenience. In case you are still experiencing any issues, please contact our technical support.

    Thursday 24th June 2021

    Text-to-Speech Service Failure TTS (text-to-speech)

    Dear Partners, we have ongoing issues with TTS (text-to-speech) service and currently working on solving it. Sorry for the inconvenience.

  • Service has been restored. In case you are still experiencing any issues, please contact our technical support.

    • Wednesday 23rd June 2021

    Speech-to-Text Scheduled maintenance on TTS & STT

    We will be performing scheduled maintenance on Text-to-Speech and Speech-to-Text services on 2021-06-24

    Start time: 5:30 UTC

    Expected completion time: 6:00 UTC

    During this time services will be temporarily unavailable.

  • Maintenance work has been successfully completed. In case you are still experiencing any issues, please contact our technical support.

    • Sunday 20th June 2021

    Wizyconf Scheduled maintenance on Conference service

    We will be performing scheduled maintenance on Conference service.

    Start time: 07:00 UTC, 2021-06-20 Expected completion time: 08:00 UTC, 2021-06-20

    During this time some services might be temporarily unavailable.

    We are constantly working on improving the quality of our services.

    Thank you for your understanding.

  • Maintenance work has been successfully completed. In case you are still experiencing any issues, please contact our technical support.

    • Wednesday 16th June 2021

    Wizyconf Wizyconf partial outage

    We’re currently experiencing degraded performance issues with Wizyconf service. Our team is currently working to restore normal performance levels. We apologize for any inconvenience.

  • Service has been restored. In case you are still experiencing any issues, please contact our technical support.

  • We’re currently experiencing degraded performance issues with Conference service. Our team is currently working to restore normal performance levels. We apologise for any inconvenience. USA and CA users may be affected.

  • Service has been restored. In case you are still experiencing any issues, please contact our technical support.

    • Tuesday 15th June 2021

    Group Chats Investigating issues with Group chats service

    We observe increased amount of incoming errors at Group chats. We are investigating issues. We will provide updates here soon.

  • Service has been restored. In case you are still experiencing any issues, please contact our technical support.

    • Helpdesk Maintenance Helpdesk (ticketing) service

    Dear Partners, We will be performing scheduled maintenance on our Helpdesk service. Start time: 05:00 UTC, 2021-06-15 Expected completion time: 05:30 UTC, 2021-06-15

  • Maintenance work has been successfully completed. In case you are still experiencing any issues, please contact our technical support.

    • Thursday 10th June 2021

    Ongoing issues with some of the services

    We have ongoing connectivity issues with some of the services. Our team is working on restoring. We apologize for any inconvenience. Some users may be affected.

  • We experienced connectivity issues to some of our services. The issue has been resolved and the services is operating normally.

    Also some Cloud PBXs at Frankfurt region were restarted.

    In case you are still experiencing any issues, please contact our technical support.

    • File Sharing Maintenance File Sharing service

    Dear Partners,

    We will be performing scheduled maintenance on our File Sharing service.

    Start time: 04:00 UTC, 2021-06-10

    Expected completion time: 04:15 UTC, 2021-06-10

    During this time service might be temporarily unavailable.

  • Maintenance work has been successfully completed. In case you are still experiencing any issues, please contact our technical support.

    • Wednesday 9th June 2021

    Confluence service partial outage

    We’re currently experiencing degraded performance issues with Confluence service. Our team is currently working to restore normal performance levels. We apologize for any inconvenience.

  • Service has been restored. In case you are still experiencing any issues, please contact our technical support

    • Tuesday 8th June 2021

    Partial outage

    We’re currently experiencing degraded performance issues with Wildix services. Our team is working on restoring. We apologize for any inconvenience. Some users may be affected.

    Wednesday 2nd June 2021

    Helpdesk Investigating issues with Helpdesk

    We are investigating issues with Helpdesk and will provide updates here soon.

  • Service has been restored. In case you are still experiencing any issues, please contact our technical support.

    • Portal Nightly reboots of Cloud PBXs

    We had an issue when a majority of Cloud PBXs had nightly restarts the last few days. This issue has been identified and solved. It should not happen anymore after today's night unless you significantly change the number of licenses and your PBX will require resizing. Sorry for the inconvenience caused.

    Tuesday 1st June 2021

    Namelookup Maintenance Namelookup service

    Dear Partners,

    We will be performing scheduled maintenance on our Namelookup service.

    Start time: 10:00 UTC, 2021-06-01

    Expected completion time: 10:15 UTC, 2021-06-01

    During this time service might be temporarily unavailable.

  • Maintenance work has been successfully completed. In case you are still experiencing any issues, please contact our technical support.

    • Helpdesk Maintenance Helpdesk (ticketing) service

    Dear Partners, We will be performing scheduled maintenance on our Helpdesk service. Start time: 05:00 UTC, 2021-06-01 Expected completion time: 05:30 UTC, 2021-06-01

    During this time service might be temporarily unavailable.

  • Maintenance work has been successfully completed. In case you are still experiencing any issues, please contact our technical support.

    • Monday 31st May 2021

    Phonebridge Maintenance Phonebridge (Zoho integration) service

    Dear Partners, We will be performing scheduled maintenance on our Phonebridge (Zoho integration) service. Start time: 16:00 UTC, 2021-05-31

  • Maintenance work has been successfully completed. In case you are still experiencing any issues, please contact our technical support.

    • Wednesday 26th May 2021

    File Sharing File Sharing service maintenance

    We will be performing scheduled maintenance on our File Sharing service. During this time previously shared files might be temporarily unavailable.

    Start time: 18:00 UTC, 2021-05-26

    ETA: 2 hours

  • Maintenance work has been successfully completed. In case you are still experiencing any issues, please contact our technical support.

  • Maintenance work has been successfully completed. In case you are still experiencing any issues, please contact our technical support.

    • Wizyconf Wizyconf service maintenance

    We will be performing scheduled maintenance on our Wizyconf service. During this time video conferences might be temporarily unavailable.

    Start time: 7:00 UTC, 2021-05-30

    ETA: 2 hours

  • Maintenance works have been successfully completed.

    • Friday 21st May 2021

    Portal Portal: Licence adjusting

    We’re investigating an issue with adjusting licenses at WMP for limited amount of cloud PBXs. We will provide an update soon.

  • Issue has been identified and fixed.

    • Website Sites unavailable

    Sites manuals.wildix.com and training.wildix.com are experiencing technical difficulties and partially unavailable. We are investigating.

  • Sites has been restored.

    • Thursday 20th May 2021

    Push Push partial outage

    We’re currently experiencing degraded performance issues with Push service. Our team is currently working to restore normal performance levels. We apologise for any inconvenience.

  • Service has been restored. In case you are still experiencing any issues, please contact our technical support.

    • File Sharing File Sharing service Update

    We will be updating the File Sharing service at 1:00 PM UTC. This will be applied as a rolling restart. No downtime is expected.

  • Service has been restored. In case you are still experiencing any issues, please contact our technical support.

  • We’re currently experiencing degraded performance issues with File sharing service. Our team is currently working to restore normal performance levels. We apologize for any inconvenience.

  • We observing slow sync of old files from the previous version of the service. They will appear shortly. Sorry for the inconvenience caused.

  • File Sharing has been successfully updated.

    • Friday 30th April 2021

    Portal License service issues

    We had an issue with our License server from 09:15 till 09:55 (UTC). During this period some PBXes received invalid license. In case you are experiencing this issues, kindly reload the license via WMS.

    Thursday 22nd April 2021

    Kite Kite partial outage

    We’re currently experiencing degraded performance issues with Kite services. Our team is currently working to restore normal performance levels. We apologise for any inconvenience. Kite users may be affected.

  • Service has been restored. In case you are still experiencing any issues, please contact our technical support.

    • Monday 12th April 2021

    CLASSOUND Calls via CLASSOUND

    We are experiencing partial outage on CLASSOUND service. We are working on restoring it.

  • Service is operational

    • Friday 9th April 2021

    Portal Portal service

    We’re currently experiencing degraded performance issues with Portal. Our team is currently working to restore normal performance levels. We apologize for any inconvenience.

  • Service has been restored. In case you are still experiencing any issues, please contact our technical support.

    • Thursday 8th April 2021

    Wizyconf Conference 'Join by Phone' - no audio issue

    The source of this issue have been identified and solved. Normal service functionality restored. Sorry for inconvenience caused.

    Friday 2nd April 2021

    Portal WMP Maintenance (Portal)

    We will be performing scheduled maintenance on our Portal service this Friday. During this time some services might be temporarily unavailable. We are constantly working on improving the quality of our services. Thank you for your understanding.

    Start time: 03:00 UTC, 2021-04-02

    Expected completion time: 03:15 UTC, 2021-04-02

  • Maintenance works finished.

    • Wednesday 31st March 2021

    Portal License service

    We are investigating issues with License service and will provide updates here soon.

  • Service has been restored. In case you are still experiencing any issues, please contact our technical support.

    • Push Scheduled maintenance on Push service

    We will be performing scheduled maintenance on Push service this Wednesday.

    Start time: 07:00 UTC, 2021-03-31 Expected completion time: 07:15 UTC, 2021-03-31

    Thursday 25th March 2021

    Kite Kite service partial outage

    We're aware of a problem with Kite service affecting a majority of dev users. The affected users are unable to access Kite service. We will provide an update with detailing when we resolve the problem. Please note that our team is currently working to restore service. We apologise for any inconvenience.

  • Service has been restored. In case you are still experiencing any issues, please contact our technical support.

  • We have identified that issue affect only dev pbxes on the latest version.

    • Wednesday 17th March 2021

    Helpdesk Investigating issues with Help-desk

    We are investigating issues with Help-desk at Portal and will provide updates here soon.

    Monday 15th March 2021

    Push Push service outage

    We’re experiencing a service outage with push service. Our team is currently working to restore the service. We apologize for any inconvenience.

    Tuesday 9th March 2021

    Certificate Service SSL certificate renewal

    We’re currently experiencing degraded performance issues with Certificate service. Our team is currently working to restore normal performance levels. We apologise for any inconvenience.

  • Service has been restored. In case you are still experiencing any issues, please contact our technical support.

    • Monday 8th March 2021

    Certificate Service SSL certificate renewal

    We are investigating the cause of failed SSL certificate renewal on PBXs. Newly created PBXs might receive their SSL certificate with a delay.

  • Certificate Service is operational

    • Friday 5th February 2021

    Mail Mail service

    We are experiencing issues with mail sending service from PBX. We are investigating.

  • Service is operational

    • Wednesday 3rd February 2021

    February, 1, London region cloud PBXs outage

    On February, 1, due to power/connectivity issue in a single London AWS availability zone (euw2-az3), 125 PBXs were unavailable for around two hours and 65 PBXs for less than one hour (on total more than 2000 PBXs are hosted in the London zone). We worked with AWS to reduce the impact to a minimum and will keep working to further improve the availability of our services. We remind to use https://pbxstatus.wildix.com/ to receive up to date health check status info about single PBXs.

    Wednesday 27th January 2021

    Portal Portal

    Portal has a major outage

  • Portal is UP.

    • Portal Portal

    Portal has a major outage

  • Portal is UP.

    • Thursday 21st January 2021

    Website Documentation service partial outage

    We’re currently experiencing degraded performance issues with Documentation service. Our team is currently working to restore normal performance levels. We apologise for any inconvenience. We are investigating reports of slowness causing errors for some users. Documentation service users may be affected.

  • Service has been restored. In case you are still experiencing any issues, please contact our technical support.

    • Wednesday 20th January 2021

    Portal Portal

    Portal has a partial outage

  • Portal is operational

    • Tuesday 19th January 2021

    Portal Portal

    Portal has a partial outage

  • Service has been restored. In case you are still experiencing any issues, please contact our technical support.

    • Monday 18th January 2021

    Kite Kite service

    We are currently experiencing degraded performance on Kite service. We are working on resolving this case.

  • Kite service is operational

    • Sunday 17th January 2021

    Text-to-Speech Text-to-Speech partial outage

    We’re currently experiencing degraded performance issues with Text-to-Speech. Our team is currently working to restore normal performance levels. We apologise for any inconvenience. Text-to-Speech users may be affected.

  • Service has been restored. In case you are still experiencing any issues, please contact our technical support.

    • Website Wildix E-learning platform partial outage

    We’re currently experiencing degraded performance issues with Wildix E-learning platform. Our team is currently working to restore normal performance levels. We apologise for any inconvenience. Wildix E-learning platform users may be affected.

  • Service has been restored. In case you are still experiencing any issues, please contact our technical support.