All systems are operational

Stickied Incidents

Wednesday 20th March 2024

Wizyconf Scheduled maintenance on Wizyconf

We will be performing scheduled maintenance on Wizyconf on Thursday, 2024-03-21, 6:00 - 6:30 AM UTC time. During this time some services might be temporarily unavailable

  • Maintenance work has been successfully completed. In case you are still experiencing any issues, please contact our technical support.

  • Past Incidents

    Thursday 22nd April 2021

    Kite Kite partial outage

    We’re currently experiencing degraded performance issues with Kite services. Our team is currently working to restore normal performance levels. We apologise for any inconvenience. Kite users may be affected.

  • Service has been restored. In case you are still experiencing any issues, please contact our technical support.

  • Monday 12th April 2021

    CLASSOUND Calls via CLASSOUND

    We are experiencing partial outage on CLASSOUND service. We are working on restoring it.

  • Service is operational

  • Friday 9th April 2021

    Portal Portal service

    We’re currently experiencing degraded performance issues with Portal. Our team is currently working to restore normal performance levels. We apologize for any inconvenience.

  • Service has been restored. In case you are still experiencing any issues, please contact our technical support.

  • Thursday 8th April 2021

    Wizyconf Conference 'Join by Phone' - no audio issue

    The source of this issue have been identified and solved. Normal service functionality restored. Sorry for inconvenience caused.

    Friday 2nd April 2021

    Portal WMP Maintenance (Portal)

    We will be performing scheduled maintenance on our Portal service this Friday. During this time some services might be temporarily unavailable. We are constantly working on improving the quality of our services. Thank you for your understanding.

    Start time: 03:00 UTC, 2021-04-02

    Expected completion time: 03:15 UTC, 2021-04-02

  • Maintenance works finished.

  • Wednesday 31st March 2021

    Portal License service

    We are investigating issues with License service and will provide updates here soon.

  • Service has been restored. In case you are still experiencing any issues, please contact our technical support.

  • Push Scheduled maintenance on Push service

    We will be performing scheduled maintenance on Push service this Wednesday.

    Start time: 07:00 UTC, 2021-03-31 Expected completion time: 07:15 UTC, 2021-03-31

    Thursday 25th March 2021

    Kite Kite service partial outage

    We're aware of a problem with Kite service affecting a majority of dev users. The affected users are unable to access Kite service. We will provide an update with detailing when we resolve the problem. Please note that our team is currently working to restore service. We apologise for any inconvenience.

  • Service has been restored. In case you are still experiencing any issues, please contact our technical support.

  • We have identified that issue affect only dev pbxes on the latest version.

  • Wednesday 17th March 2021

    Helpdesk Investigating issues with Help-desk

    We are investigating issues with Help-desk at Portal and will provide updates here soon.

    Monday 15th March 2021

    Push Push service outage

    We’re experiencing a service outage with push service. Our team is currently working to restore the service. We apologize for any inconvenience.

    Tuesday 9th March 2021

    Certificate Service SSL certificate renewal

    We’re currently experiencing degraded performance issues with Certificate service. Our team is currently working to restore normal performance levels. We apologise for any inconvenience.

  • Service has been restored. In case you are still experiencing any issues, please contact our technical support.

  • Monday 8th March 2021

    Certificate Service SSL certificate renewal

    We are investigating the cause of failed SSL certificate renewal on PBXs. Newly created PBXs might receive their SSL certificate with a delay.

  • Certificate Service is operational

  • Friday 5th February 2021

    Mail Mail service

    We are experiencing issues with mail sending service from PBX. We are investigating.

  • Service is operational

  • Wednesday 3rd February 2021

    February, 1, London region cloud PBXs outage

    On February, 1, due to power/connectivity issue in a single London AWS availability zone (euw2-az3), 125 PBXs were unavailable for around two hours and 65 PBXs for less than one hour (on total more than 2000 PBXs are hosted in the London zone). We worked with AWS to reduce the impact to a minimum and will keep working to further improve the availability of our services. We remind to use https://pbxstatus.wildix.com/ to receive up to date health check status info about single PBXs.

    Wednesday 27th January 2021

    Portal Portal

    Portal has a major outage

  • Portal is UP.

  • Portal Portal

    Portal has a major outage

  • Portal is UP.

  • Thursday 21st January 2021

    Website Documentation service partial outage

    We’re currently experiencing degraded performance issues with Documentation service. Our team is currently working to restore normal performance levels. We apologise for any inconvenience. We are investigating reports of slowness causing errors for some users. Documentation service users may be affected.

  • Service has been restored. In case you are still experiencing any issues, please contact our technical support.

  • Wednesday 20th January 2021

    Portal Portal

    Portal has a partial outage

  • Portal is operational

  • Tuesday 19th January 2021

    Portal Portal

    Portal has a partial outage

  • Service has been restored. In case you are still experiencing any issues, please contact our technical support.

  • Monday 18th January 2021

    Kite Kite service

    We are currently experiencing degraded performance on Kite service. We are working on resolving this case.

  • Kite service is operational

  • Sunday 17th January 2021

    Text-to-Speech Text-to-Speech partial outage

    We’re currently experiencing degraded performance issues with Text-to-Speech. Our team is currently working to restore normal performance levels. We apologise for any inconvenience. Text-to-Speech users may be affected.

  • Service has been restored. In case you are still experiencing any issues, please contact our technical support.

  • Website Wildix E-learning platform partial outage

    We’re currently experiencing degraded performance issues with Wildix E-learning platform. Our team is currently working to restore normal performance levels. We apologise for any inconvenience. Wildix E-learning platform users may be affected.

  • Service has been restored. In case you are still experiencing any issues, please contact our technical support.

  • Tuesday 12th January 2021

    Kite Ongoing issue with Kite service.

    We’re currently experiencing ongoing issues with Facebook Authorisation service. Our team is currently working to restore normal functionality. We apologise for any inconvenience.

  • Service has been restored. In case you are still experiencing any issues, please contact our technical support.

  • Saturday 9th January 2021

    DNS DNS

    DNS has a performance issues

  • DNS has a partial outage

  • Thursday 31st December 2020

    Helpdesk Helpdesk service

    Helpdesk has a major outage

  • Service has been restored. In case you are still experiencing any issues, please contact our technical support.

  • Tuesday 22nd December 2020

    Portal Portal, licenses adjustments

    We observe increased errors with processing of adjustments of licenses for PBXs. We are investigating.

  • Service has been restored. In case you are still experiencing any issues, please contact our technical support.

  • Friday 18th December 2020

    Portal Portal

    We are investigating the cause of the partial outage of WMP.

  • WMP is operational.

  • Tuesday 15th December 2020

    CLASSOUND CLASSOUND performance issues

    We are investigating the issues with Classound service.

  • Classound service is operational

  • Monday 14th December 2020

    Portal Licenses changes

    We are investigating reports when UK licenses changes causing errors for some users.

    Sunday 13th December 2020

    Upgrade Service Ongoing issue with Upgrade service.

    We’re currently experiencing ongoing issues with Upgrade service. Our team is currently working to restore normal functionality. We apologise for any inconvenience.

  • Upgrade service is operational.

  • Portal Ongoing issue with License service.

    We’re currently experiencing ongoing issues with License service. Our team is currently working to restore normal functionality. We apologise for any inconvenience.

  • License service is operational.

  • Kite Ongoing issue with Kite service.

    We’re currently experiencing ongoing issues with Kite service. Our team is currently working to restore normal functionality. We apologise for any inconvenience.

  • Kite service is operational.

  • Saturday 12th December 2020

    Portal Portal

    Portal has a major outage

  • Portal is operational.

  • Friday 11th December 2020

    Wizyconf Wizyconf

    Wizyconf has a partial outage

  • Wizyconf is operational.

  • Wizyconf has a partial outage

  • Thursday 10th December 2020

    Portal Portal MRR reports

    You might have experienced issues with MRR reports on Portal today. The cause was identified and now fixed.

    Tuesday 1st December 2020

    Portal Portal maintenance

    Portal is under maintenance. Partial outage to be expected.

  • Maintenance works are finished.

  • Monday 23rd November 2020

    Group Chats Group chats partial outage

    We are investigating the ongoing issues with group chats.

  • Group chats are operational

  • Tuesday 10th November 2020

    Portal Portal

    Portal has a major outage

  • Portal is operational.

  • Portal has a major outage

  • Saturday 7th November 2020

    Website Website

    Website has a major outage

  • Website is operational

  • Thursday 5th November 2020

    Website Website

    Website has a major outage

  • Website is operational

  • Wednesday 4th November 2020

    Portal Portal

    Portal has a major outage

  • Service has been restored. In case you are still experiencing any issues, please contact our technical support.

  • Portal Portal

    Portal has a major outage

  • Service has been restored. In case you are still experiencing any issues, please contact our technical support.

  • Text-to-Speech Text-to-Speech service outage

    We’re experiencing a service outage with Text-to-Speech service. Our team is currently working to restore the service. We apologize for any inconvenience. All users may be affected.

  • Service has been restored. In case you are still experiencing any issues, please contact our technical support.

  • Sunday 1st November 2020

    Website Website

    Website has a major outage

  • Website is operational

  • Thursday 29th October 2020

    Remote Support Remote Support

    Remote Support has a major outage

  • Remote Support is operational

  • Remote Support Performance Issues

    We are investigating an increased amount of errors from service endpoints.

  • We've rolled back the changes and the errors subsided.

  • Remote Support Performance Issues

    We are investigating an increased amount of errors from service endpoints.

  • We've rolled back the changes and the errors subsided.