We will be performing scheduled maintenance on Wizyconf on Thursday, 2024-03-21, 6:00 - 6:30 AM UTC time. During this time some services might be temporarily unavailable
Maintenance work has been successfully completed. In case you are still experiencing any issues, please contact our technical support.
Past Incidents
Tuesday 12th January 2021
KiteOngoing issue with Kite service.
We’re currently experiencing ongoing issues with Facebook Authorisation service. Our team is currently working to restore normal functionality. We apologise for any inconvenience.
Service has been restored. In case you are still experiencing any issues, please contact our technical support.
Saturday 9th January 2021
DNSDNS
DNS has a performance issues
DNS has a partial outage
Thursday 31st December 2020
HelpdeskHelpdesk service
Helpdesk has a major outage
Service has been restored. In case you are still experiencing any issues, please contact our technical support.
Tuesday 22nd December 2020
PortalPortal, licenses adjustments
We observe increased errors with processing of adjustments of licenses for PBXs. We are investigating.
Service has been restored. In case you are still experiencing any issues, please contact our technical support.
Friday 18th December 2020
PortalPortal
We are investigating the cause of the partial outage of WMP.
WMP is operational.
Tuesday 15th December 2020
CLASSOUNDCLASSOUND performance issues
We are investigating the issues with Classound service.
Classound service is operational
Monday 14th December 2020
PortalLicenses changes
We are investigating reports when UK licenses changes causing errors for some users.
Sunday 13th December 2020
Upgrade ServiceOngoing issue with Upgrade service.
We’re currently experiencing ongoing issues with Upgrade service. Our team is currently working to restore normal functionality. We apologise for any inconvenience.
Upgrade service is operational.
PortalOngoing issue with License service.
We’re currently experiencing ongoing issues with License service. Our team is currently working to restore normal functionality. We apologise for any inconvenience.
License service is operational.
KiteOngoing issue with Kite service.
We’re currently experiencing ongoing issues with Kite service. Our team is currently working to restore normal functionality. We apologise for any inconvenience.
Kite service is operational.
Saturday 12th December 2020
PortalPortal
Portal has a major outage
Portal is operational.
Friday 11th December 2020
WizyconfWizyconf
Wizyconf has a partial outage
Wizyconf is operational.
Wizyconf has a partial outage
Thursday 10th December 2020
PortalPortal MRR reports
You might have experienced issues with MRR reports on Portal today. The cause was identified and now fixed.
Tuesday 1st December 2020
PortalPortal maintenance
Portal is under maintenance. Partial outage to be expected.
Maintenance works are finished.
Monday 23rd November 2020
Group ChatsGroup chats partial outage
We are investigating the ongoing issues with group chats.
Group chats are operational
Tuesday 10th November 2020
PortalPortal
Portal has a major outage
Portal is operational.
Portal has a major outage
Saturday 7th November 2020
WebsiteWebsite
Website has a major outage
Website is operational
Thursday 5th November 2020
WebsiteWebsite
Website has a major outage
Website is operational
Wednesday 4th November 2020
PortalPortal
Portal has a major outage
Service has been restored. In case you are still experiencing any issues, please contact our technical support.
PortalPortal
Portal has a major outage
Service has been restored. In case you are still experiencing any issues, please contact our technical support.
Text-to-SpeechText-to-Speech service outage
We’re experiencing a service outage with Text-to-Speech service. Our team is currently working to restore the service. We apologize for any inconvenience. All users may be affected.
Service has been restored. In case you are still experiencing any issues, please contact our technical support.
Sunday 1st November 2020
WebsiteWebsite
Website has a major outage
Website is operational
Thursday 29th October 2020
Remote SupportRemote Support
Remote Support has a major outage
Remote Support is operational
Remote SupportPerformance Issues
We are investigating an increased amount of errors from service endpoints.
We've rolled back the changes and the errors subsided.
Remote SupportPerformance Issues
We are investigating an increased amount of errors from service endpoints.
We've rolled back the changes and the errors subsided.
Wednesday 28th October 2020
Group ChatsPerformance Issues Group Chats
We’re currently experiencing degraded performance issues with Group chats service. Our team is currently working to restore normal performance levels. We apologise for any inconvenience.
Issues with Group Chats have been resolved.
Saturday 24th October 2020
Group ChatsGroup chats partial outage
We’re currently experiencing degraded performance issues with Group chats service. Our team is currently working to restore normal performance levels. We apologise for any inconvenience.
Issues with Group Chats have been resolved. Sorry for the inconvenience.
Friday 23rd October 2020
Group ChatsGroup chats partial outage
We’re currently experiencing degraded performance issues with Group chats service. Our team is currently working to restore normal performance levels. We apologise for any inconvenience.
Services recovered after shifting traffic away from the impacted nodes.
We have identified a service disruption in one of our group chats nodes. Traffic has been shifted away from it to triage the problem.
Group ChatsPerformance Issues Group Chats
Dear Partners,
we have ongoing issues with Group Chats and currently working on solving it.
Sorry for the inconvenience.
Issues with Group Chats have been resolved.
Sorry for the inconvenience.
Wednesday 21st October 2020
PortalPortal
Portal has a major outage
Service has been restored. In case you are still experiencing any issues, please contact our technical support.
PortalPortal
Portal has a major outage
Portal is operational
PortalPortal
Portal has a major outage
Portal is operational
Portal has a major outage
Sunday 18th October 2020
PortalPortal
Portal has a major outage
Portal is operational
Friday 16th October 2020
Certificate ServiceCertificate Service
Certificate Service has a major outage
Certificate Service is operational
Wednesday 14th October 2020
WebsiteWebsite
Website has a major outage
Website is operational
Tuesday 13th October 2020
Upgrade ServiceUpgrade Service
Upgrade service experiencing partial outage. We are investigating.
Upgrade service is operational
Monday 12th October 2020
Upgrade ServiceUpgrade Service
Upgrade Service has a major outage
Upgrade Service is operational
Monday 5th October 2020
PortalPortal
Portal has a major outage
Portal is operational
Friday 2nd October 2020
WizyconfVideoconference
We are investigating the cause of performance drop of videoconference service.
Videoconference service is operational
Wednesday 30th September 2020
Group ChatsGroup Chats service has a partial outage
We’re currently experiencing degraded performance issues with Group Chats service. Our team is currently working to restore normal performance levels. We apologise for any inconvenience. Some users may be affected.
Service has been restored. In case you are still experiencing any issues, please contact our technical support.
Wednesday 23rd September 2020
PortalPortal
Portal is operational
PortalPortal
Portal has a major outage
Portal is operational
Portal is operational
Portal is operational
Thursday 10th September 2020
PortalPortal
Portal has a major outage
Portal is operational
Wednesday 9th September 2020
Upgrade ServiceUpgrade Service
Upgrade Service has a major outage
Upgrade Service is operational
Tuesday 8th September 2020
URL PreviewScheduled maintenance on URL Preview Service on 2020-09-09 from 11:00 till 11:30 GMT
We will be performing scheduled maintenance on URL Preview Service on 2020-09-09 from 11:00 till 11:30 GMT. During this time the service might be temporarily unavailable.
We are constantly working on improving the quality of our services.
Thank you for your understanding.
Monday 7th September 2020
Upgrade ServiceUpgrade Service
Upgrade Service has a major outage
Upgrade Service is operational
Scheduled maintenance on Kite and Conference systems 2020-09-08
We will be performing scheduled maintenance on Kite and Conference servers on 2020-09-08 at 05:30-06:00 UTC. During this time some services might be temporarily unavailable.
KiteKite
Kite has a major outage
Kite is operational
KiteKite
Kite has a major outage
Kite is operational
Kite has a major outage
Friday 4th September 2020
WebsiteWebsite
Website is operational.
WebsiteWebsite
Website has a major outage
Website is operational
Wednesday 19th August 2020
HelpdeskScheduled maintenance on Helpdesk ticket system 2020-08-19
We will be performing scheduled maintenance on Helpdesk (OTRS) ticket system server on 2020-08-19 at 06:00-06:30 UTC. During this time service downtimes are to be expected.
Tuesday 18th August 2020
PortalPortal
Portal has a major outage
Portal is operational
Certificate ServiceCertificate Service
Certificate Service's outage is over
Certificate Service is operational
Certificate Service has a major outage
Saturday 15th August 2020
PortalPortal
Portal has a major outage
Portal is operational
Wednesday 12th August 2020
PortalPortal
Portal has a major outage
Portal is operational
Portal has a major outage
Monday 10th August 2020
PortalPortal
Portal has a major outage
Portal is operational
Saturday 8th August 2020
PortalPortal
Portal has a major outage
Portal is operational
Wednesday 5th August 2020
PortalPortal
Portal has a major outage
Portal is operational
PortalPortal
Portal has a major outage
Portal is operational
Sunday 2nd August 2020
WizyconfScheduled maintenance on Wizyconf 2020-08-02
Scheduled maintenance on Wizyconf is over.
WizyconfScheduled maintenance on Wizyconf 2020-08-02
We will be performing scheduled maintenance on Videoconference (Wizyconf) servers on 2020-08-02 at 06:00-07:00 UTC. During this time service downtimes are to be expected.
Tuesday 28th July 2020
PortalPortal
Portal has a major outage
Portal is operational
Monday 27th July 2020
PortalPortal
Portal has a major outage
Portal has been restored. In case you are still experiencing any issues, please contact our technical support.