We will be performing scheduled maintenance on Wizyconf on Thursday, 2024-03-21, 6:00 - 6:30 AM UTC time. During this time some services might be temporarily unavailable
Maintenance work has been successfully completed. In case you are still experiencing any issues, please contact our technical support.
Past Incidents
Tuesday 10th November 2020
PortalPortal
Portal has a major outage
Portal is operational.
Portal has a major outage
Saturday 7th November 2020
WebsiteWebsite
Website has a major outage
Website is operational
Thursday 5th November 2020
WebsiteWebsite
Website has a major outage
Website is operational
Wednesday 4th November 2020
PortalPortal
Portal has a major outage
Service has been restored. In case you are still experiencing any issues, please contact our technical support.
PortalPortal
Portal has a major outage
Service has been restored. In case you are still experiencing any issues, please contact our technical support.
Text-to-SpeechText-to-Speech service outage
We’re experiencing a service outage with Text-to-Speech service. Our team is currently working to restore the service. We apologize for any inconvenience. All users may be affected.
Service has been restored. In case you are still experiencing any issues, please contact our technical support.
Sunday 1st November 2020
WebsiteWebsite
Website has a major outage
Website is operational
Thursday 29th October 2020
Remote SupportRemote Support
Remote Support has a major outage
Remote Support is operational
Remote SupportPerformance Issues
We are investigating an increased amount of errors from service endpoints.
We've rolled back the changes and the errors subsided.
Remote SupportPerformance Issues
We are investigating an increased amount of errors from service endpoints.
We've rolled back the changes and the errors subsided.
Wednesday 28th October 2020
Group ChatsPerformance Issues Group Chats
We’re currently experiencing degraded performance issues with Group chats service. Our team is currently working to restore normal performance levels. We apologise for any inconvenience.
Issues with Group Chats have been resolved.
Saturday 24th October 2020
Group ChatsGroup chats partial outage
We’re currently experiencing degraded performance issues with Group chats service. Our team is currently working to restore normal performance levels. We apologise for any inconvenience.
Issues with Group Chats have been resolved. Sorry for the inconvenience.
Friday 23rd October 2020
Group ChatsGroup chats partial outage
We’re currently experiencing degraded performance issues with Group chats service. Our team is currently working to restore normal performance levels. We apologise for any inconvenience.
Services recovered after shifting traffic away from the impacted nodes.
We have identified a service disruption in one of our group chats nodes. Traffic has been shifted away from it to triage the problem.
Group ChatsPerformance Issues Group Chats
Dear Partners,
we have ongoing issues with Group Chats and currently working on solving it.
Sorry for the inconvenience.
Issues with Group Chats have been resolved.
Sorry for the inconvenience.
Wednesday 21st October 2020
PortalPortal
Portal has a major outage
Service has been restored. In case you are still experiencing any issues, please contact our technical support.
PortalPortal
Portal has a major outage
Portal is operational
PortalPortal
Portal has a major outage
Portal is operational
Portal has a major outage
Sunday 18th October 2020
PortalPortal
Portal has a major outage
Portal is operational
Friday 16th October 2020
Certificate ServiceCertificate Service
Certificate Service has a major outage
Certificate Service is operational
Wednesday 14th October 2020
WebsiteWebsite
Website has a major outage
Website is operational
Tuesday 13th October 2020
Upgrade ServiceUpgrade Service
Upgrade service experiencing partial outage. We are investigating.
Upgrade service is operational
Monday 12th October 2020
Upgrade ServiceUpgrade Service
Upgrade Service has a major outage
Upgrade Service is operational
Monday 5th October 2020
PortalPortal
Portal has a major outage
Portal is operational
Friday 2nd October 2020
WizyconfVideoconference
We are investigating the cause of performance drop of videoconference service.
Videoconference service is operational
Wednesday 30th September 2020
Group ChatsGroup Chats service has a partial outage
We’re currently experiencing degraded performance issues with Group Chats service. Our team is currently working to restore normal performance levels. We apologise for any inconvenience. Some users may be affected.
Service has been restored. In case you are still experiencing any issues, please contact our technical support.
Wednesday 23rd September 2020
PortalPortal
Portal is operational
PortalPortal
Portal has a major outage
Portal is operational
Portal is operational
Portal is operational
Thursday 10th September 2020
PortalPortal
Portal has a major outage
Portal is operational
Wednesday 9th September 2020
Upgrade ServiceUpgrade Service
Upgrade Service has a major outage
Upgrade Service is operational
Tuesday 8th September 2020
URL PreviewScheduled maintenance on URL Preview Service on 2020-09-09 from 11:00 till 11:30 GMT
We will be performing scheduled maintenance on URL Preview Service on 2020-09-09 from 11:00 till 11:30 GMT. During this time the service might be temporarily unavailable.
We are constantly working on improving the quality of our services.
Thank you for your understanding.
Monday 7th September 2020
Upgrade ServiceUpgrade Service
Upgrade Service has a major outage
Upgrade Service is operational
Scheduled maintenance on Kite and Conference systems 2020-09-08
We will be performing scheduled maintenance on Kite and Conference servers on 2020-09-08 at 05:30-06:00 UTC. During this time some services might be temporarily unavailable.
KiteKite
Kite has a major outage
Kite is operational
KiteKite
Kite has a major outage
Kite is operational
Kite has a major outage
Friday 4th September 2020
WebsiteWebsite
Website is operational.
WebsiteWebsite
Website has a major outage
Website is operational
Wednesday 19th August 2020
HelpdeskScheduled maintenance on Helpdesk ticket system 2020-08-19
We will be performing scheduled maintenance on Helpdesk (OTRS) ticket system server on 2020-08-19 at 06:00-06:30 UTC. During this time service downtimes are to be expected.
Tuesday 18th August 2020
PortalPortal
Portal has a major outage
Portal is operational
Certificate ServiceCertificate Service
Certificate Service's outage is over
Certificate Service is operational
Certificate Service has a major outage
Saturday 15th August 2020
PortalPortal
Portal has a major outage
Portal is operational
Wednesday 12th August 2020
PortalPortal
Portal has a major outage
Portal is operational
Portal has a major outage
Monday 10th August 2020
PortalPortal
Portal has a major outage
Portal is operational
Saturday 8th August 2020
PortalPortal
Portal has a major outage
Portal is operational
Wednesday 5th August 2020
PortalPortal
Portal has a major outage
Portal is operational
PortalPortal
Portal has a major outage
Portal is operational
Sunday 2nd August 2020
WizyconfScheduled maintenance on Wizyconf 2020-08-02
Scheduled maintenance on Wizyconf is over.
WizyconfScheduled maintenance on Wizyconf 2020-08-02
We will be performing scheduled maintenance on Videoconference (Wizyconf) servers on 2020-08-02 at 06:00-07:00 UTC. During this time service downtimes are to be expected.
Tuesday 28th July 2020
PortalPortal
Portal has a major outage
Portal is operational
Monday 27th July 2020
PortalPortal
Portal has a major outage
Portal has been restored. In case you are still experiencing any issues, please contact our technical support.
Portal has a major outage
Thursday 16th July 2020
PortalTickets system partial outage
We’re currently experiencing degraded performance issues with Tickets system. Our team is currently working to restore normal performance levels. We apologise for any inconvenience. Some users may be affected.
Tickets system have been restored.
Wednesday 15th July 2020
PushPush
Push has a major outage
Push is operational.
Push has a major outage
CLASSOUNDCLASSOUND
CLASSOUND has a major outage
CLASSOUNDCLASSOUND
CLASSOUND has a major outage
CLASSOUNDCLASSOUND
CLASSOUND has a major outage
CLASSOUNDCLASSOUND
CLASSOUND has a major outage
CLASSOUND is operational
Load BalancerLoad Balancer
Load Balancer has a performance issues
Load Balancer is UP.
Load Balancer has a performance issues
CLASSOUNDCLASSOUND
CLASSOUND has a major outage
CLASSOUND has a major outage
PushPush
Push has a major outage
Push is operational
Push has a major outage
CLASSOUNDCLASSOUND
CLASSOUND has a partial outage
CLASSOUND has a major outage
CLASSOUNDCLASSOUND
CLASSOUND has a performance issues
CLASSOUND has a major outage
CLASSOUND has a major outage
CLASSOUND has a major outage
CLASSOUND has a partial outage
CLASSOUND has a performance issues
WizyconfWizyconf
Wizyconf has a major outage
Wizyconf is operational
Friday 10th July 2020
WizyconfVideoconference maintenance
Due to encountered technical difficulties we will run a small maintenance works on Videoconference Servers at 11:00 UTC 2020-07-10. Videoconference participants might be dropped out from conference rooms.
Service is operational
WizyconfWizyconf
Wizyconf has a partial outage
Wizyconf is operational
Wizyconf has a partial outage
Wednesday 8th July 2020
Certificate ServiceCertificate Service
Certificate Service has a major outage
Certificate Service is operational
Certificate Service has a major outage
WizyconfWizyconf
Wizyconf has a partial outage
Wizyconf is operational
Wizyconf has a partial outage
Monday 6th July 2020
PortalRemote support
Remote support access to PBX from Wildix Portal is temporarily unavailable. We are working on restoring the service.
Service restored
Monday 29th June 2020
PortalPortal, licenses adjustments
We observe increased errors with processing of adjustments of licenses for PBXs. We are investigating.
Resolved.
Tuesday 23rd June 2020
WizyconfScheduled maintenance on Wizyconf on 2020-06-23 at 05:00-05:15 UTC
We will be performing scheduled maintenance on Wizyconf (Videoconference servers) on 2020-06-23 at 05:00-05:15 UTC. During this time Videoconferences might be temporarily unavailable.
Friday 12th June 2020
PushPush service
We are experiencing technical difficulties with Push servers. We are working on restoring the service
Service restored
Friday 5th June 2020
PortalPortal
Portal has a partial outage
Sunday 31st May 2020
DNSDNS
DNS has a performance issues
DNS is operational
Friday 29th May 2020
DNSDNS
DNS has a performance issues
DNS is operational
Tuesday 26th May 2020
WizyconfScheduled maintenance on Wizyconf on 2020-05-27 at 04:50-05:00 UTC
We will be performing scheduled maintenance on Wizyconf (Videoconference servers) on 2020-05-27 at 04:50-05:00 UTC. During this time Videoconferences might be temporarily unavailable.
Maintenance work has been successfully completed. In case you are still experiencing any issues, please contact our technical support.