Classound partial outage Wednesday 6th September 2023 11:00 UTC

We are experiencing an outage in Bologna, Italy that has impacted services for a limited number of customers. One of the LDN(Long distance network) link between Parma and Bologna in Italy and is down due to possible fibre fault in network. An incident has been raised with the partner who is suspecting a fiber issue in their network at a distance of 38 kilometers from Bologna, Italy. Partner’s fibre team is at the fault location and further investigation is in progress. Colt partner has updated that their fibre cable is damaged due to a third party civil works. Currently the splicing work is in progress and the estimated time for service restoration is 15:30 GMT, 06/09/2023.

List of the affected areas: Bologna 05 Parma 0521 Reggio nell'Emilia 0522 Piacenza 0523 Fidenza 0524 Fornovo di Taro 0525 Ferrara 0532 Comacchio 0533 Porretta Terme 0534 Mirandola 0535 Sassuolo 0536 Imola 0542 Modena 059

Service has been restored. In case you are still experiencing any issues, please contact our technical support.

The multiple cables are impacted and the restoration work is taking more than the anticipated time. As the ETR provided by the partner(15:30 GMT) is about to breach, we are following up with the partner for the latest situation and the revised ETR.